How long will it take for my order to arrive?
All our products are shipped from our warehouse located in Australia. Orders are typically delivered within 2-3 business days. Delivery times may vary slightly depending on your specific location and current shipping volumes. You can easily track your order using the tracking number provided to you.
Do you ship internationally, outside of Australia?
Currently, we only offer shipping within Australia. We are exploring options for international shipping in the future, so please stay tuned to our website for updates.
Can I return an item if I change my mind?
Yes, absolutely! We offer a hassle-free return policy. You can request a return within 14 days of receiving your item. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Please refer to our detailed return policy for more information.
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), and other popular online payment options. All transactions are processed securely and are encrypted for your protection.
Are your products covered by a warranty?
Yes, all our products come with a manufacturer's warranty. The warranty period and conditions may vary by product. Should you encounter any issues with your purchase, please do not hesitate to contact our customer service team.
How can I contact your customer service team?
You can reach our customer service team via the contact form on our website, by sending an email, or by calling us during business hours. Our team is dedicated to providing prompt assistance and answering all your queries.
What if my item arrives damaged or is incorrect?
In the unlikely event that your order arrives damaged or you receive the wrong item, please contact us immediately within 48 hours of delivery. We will arrange for a replacement or a full refund, and guide you through the necessary steps.
Can I change my delivery address after placing an order?
If your order has not yet been shipped, we can update the delivery address for you. Please get in touch with our customer service team as soon as possible to request any changes. Once the order has been dispatched, unfortunately we cannot modify the address.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Simply click the link provided or enter the tracking number on the courier’s website to see the latest updates on your delivery.
Are the products in stock and ready to ship?
Yes, all products listed on our website are stocked locally in Australia and ready to ship from our warehouse. This means you won’t face long waiting times — your order is dispatched quickly and delivered within 2-3 business days.